THE RIGHT care from the right people
At the right time
Our holistic approach to care means that when your needs change, your care provider doesn’t have to.
WE KNOW CARE.
With over 70 years of medical experience between us, we know that when you need care support, being in your own home is best for your wellbeing.
Care Hub is different to other care providers. By combining the latest compassionate technology with our experience of complex home care, we meet the full spectrum of care needs.
Our approach to domiciliary care allows you to be at home, no matter what your needs are or how they change, with us by your side.
INNOVATIVE CARE SOLUTIONS
We offer a remote monitoring service, which is completely non-invasive and involves placing subtle sensors around your home. These sensors monitor your activity and patterns of behaviour and alert us when something changes.
Our health professionals respond to any changes that may indicate an illness or problem.
The technology offers peace of mind for you and your loved ones and helps to keep you safe at home.
RELATIONSHIP-BASED APPROACH
With access to a greater range of care, we can be with you all the way. We want you to think of us as your care partner not just your care provider.
Highly qualified team
With active clinical professionals, registered nurses and medical support on our team, you can trust us with your care.
We believe in continuous learning and our carers undergo regular training to maintain our high standards.
How WE WORK
Care Hub care packages are designed to careful match the specific needs of each of our client’s needs. That’s why we take the time to get to know you and understand how we can help.
A typical Care Hub and client relationship starts as follows:
1. MEET AND UNDERSTAND
Once you’ve contacted us, we’ll come and meet you. We’ll talk about the sort of care you need; explain the range of services we provide and build a picture of how we can help you.
2. Your CARE NEEDS
We’ll design a detailed care package that’s just for you and focuses on making a positive improvement to your health and wellbeing. We will discuss the package with you to make sure you’re happy and understand everything that’s in it.
3. INTRODUCTIONS
The Care Hub team members we choose to support you are matched to your needs. We will introduce them to you and make sure they fully understand the specifics of your care package and meet your needs.
4. REGULAR CHECK-INS
Your relationship with Care Hub is important to us so we will check in with you regularly to make sure everything is going well and make any changes that might be needed.
PHYSICAL THERAPY
Whether you are managing a long-term illness or want to improve your general mobility, balance, and strength, our physical therapy support can help you.
IMPROVE MOBILITY AND STRENGTH
Maintain your flexibility, strength, and endurance at a pace that suits you. Our approach is tailored to your needs and goals.
ONE-TO-ONE OR GROUP SESSIONS
We offer the support of group sessions or the privacy that solo therapy provides. We can come to your home or meet at one of our therapy venues too.
A FULLY COVID-COMPLIANT SERVICE
The entire Care Hub team is frequently tested for coronavirus and we will always wear full protective equipment to keep you safe during your therapy.
REGISTERED NURSING OVERSIGHT
Care Hub is a registered nurse-led service and all our physical therapy sessions come with the added benefit of registered nursing oversight and guidance.
Frequently Asked Questions
If you have a question that isn’t answered on our website or in this FAQ, please get in touch and we will try our best to provide a response.
How much does it cost?
All our care packages are bespoke and designed to meet the individual needs of each client. That makes it hard for us to give any indication of costs before we speak with you. The best thing to do is to get in touch.
How quickly can you start providing care?
We’ll aim to meet with you as soon as is possible after you’ve made an initial enquiry. We’ll then do our best to work to your timeframe and start providing care as soon as it’s needed.
What levels of care can you provide?
At Care Hub, we meet the full spectrum of care needs. This could mean weekly support with shopping to 24-hour care.
Our smart technology means we can provide care without even needing to be in your home.
What can I expect from your team?
Your safety and wellbeing are what matters most. All our team are Disclosure and barring Service (DBS) checked. They are also either RQF, QCF or NVQ trained or are on the pathway to gaining those accredited qualifications. Our employees receive regular specialist training.
Care Hub is an equal opportunity employer.
Will you help me with housework?
If you need help with housework, we can include this in your bespoke care package.
Will you drive me to appointments and the shops?
All our team are required to have clean driving licenses and can drive you to wherever you need to be. They can take you in your car – on the provision that it is well-maintained – or in their own car at the cost of petrol.
Will you help me with my medication?
Any help with medication must be outlined in your care package. Our team is not able to support you in administering any medication that isn’t detailed in your plan.
What if I don’t like my carers?
We ask our clients to let us know about any problems or concerns they may have.
The Care Hub team members we choose to support you are matched to your needs and if that’s not working for you, we’ll do what we can to fix it.
Will I always have the same person caring for me?
We do our best to make sure you receive care from familiar faces and from people who are matched to your specific needs.
When there will be a change – due to sickness or holidays for example – we will always let you know in advance.
CONTACT
About ANNE
REGISTERED MANAGER
Anne makes sure our service is of the highest standard. She undertakes client assessments and provides advice, nursing care, and emergency support.
A registered nurse for more than twenty years, Anne’s background is largely in intensive care. She also has experience in community, primary care, and acute services.
Passionate about continuous learning, Anne is currently studying for her master’s degree in Advanced Clinical Practice, drawing on her roles in practice development from the last 8 years.
Anne believes everyone should have access to skilled, professional and compassionate healthcare and is most proud of Care Hub’s commitment to providing market-leading training and development for its team.
OUR Approach
At Care Hub, we take a relationship approach to care. We’re with you all the way and adapt our services as your situation and conditions change.
We know it is difficult to stay at home when your needs are complex, and our main aim is to support you in doing just that.
OUR VALUES
QUALITY – We are committed to continuously improving our service and developing a clear understanding of the needs of our clients. We acknowledge our responsibilities and accountabilities.
COMPASSION – We are genuinely concerned about the needs of our clients and appreciate their perspectives and situations.
OUR VISION
We believe that domiciliary care in Jersey needs to change.
Our vision is that everyone requiring care can stay at home, no matter how complex their needs are.
We strive to set the standard and in turn, raise the standards of domiciliary care in Jersey.
JOIN OUR TEAM
Work with us and HELP TO changE domiciliary care in Jersey.
If you’re a care professional, registered nurse or healthcare assistant and would like to join our great team, we want to hear from you.
WHAT OUR CLIENTS SAY
“Initially Mum was very nervous about changing agencies but she was very soon at home with the new team.
The biggest change we have seen is in Mum’s personality. We sincerely believe this is because she is now well cared for and cared for professionally.
The biggest change for us has been the ease of effective communication with CareHub. Being able to contact CareHub easily adds to the sense that this a professional agency.
We have only deep gratitude for the quality of care and the quality of life that CareHub is giving to Mum. You are the yardstick that all the agencies on the island should be measured against.“
“Until you came along, all I had was worry, dissapointment ending with total mistrust of the care system in general.
You and your company have changed all of that and I now feel secure i my mother’s future and care. I am now able to just enjoy her company. I am truly grateful. my faith in care is restored.”
SWAP SHOP
Our clients and their relatives are amazing and thanks to their generosity, we often receive donations of equipment to pass on to others in need. Sharing these items and helping them to find a new home is something we’re passionate about.
Whenever we receive a new item we’ll add it here and share it via our social media channels.
Shopping Trolley
3 wheel rollator
3 Wheel Rollator
OVERBED TABLE
If you see something you would benefit from having, please contact us using the contact form below. Likewise, if you have something to donate, we’d love to hear from you.
CONTACT US
Complete the form below and a member of the Care Hub team will respond to you:
We take the quality of our service very seriously. If you have a concern or complaint, please email us so we can address it immediately.